(R=W, V=3)

Assumptions and Context

This rewrite turns the return and cancellation policies into simple, clear instructions suitable for a 4th-grade reading level. Sentences are kept short, direct, and free of legal jargon. All mentions of DROOL have been updated to The Generous Agency, LLC, and third-party links have been removed or aligned with the brand.

Return and Cancellation Policy

Can I cancel my order?

You can cancel your order as long as we have not started making your item. Once our team starts printing and packing, computer systems book your shipping label right away. When that happens, we cannot stop the box from moving.

If you need to cancel, write to us right away. We will do our best to stop the order before work begins and give you all your money back. We cannot promise we can catch it in time, but we will try.

What if my item never arrived, showed up broken, or is the wrong item?

Every person on our team at The Generous Agency, LLC is human, and delivery drivers are human too. Sometimes mistakes happen. If something goes wrong with your box, we are very sorry.

  • Send us a note: Tell us within 14 days after your box arrives.

  • Broken or wrong art: We will send you a brand-new replacement for free with fast shipping. Please send us a few clear photos of the damaged box or item so we can see what happened.

  • Want a refund instead? If we sent the wrong item and you prefer your money back, send the wrong item back to us. We will pay for your return shipping label.

  • Address mistakes: If the postal carrier tries to deliver your box many times and cannot find you, or if you typed the wrong home address, you must pay the shipping cost to send it again.

What if I ordered a print or frame, but changed my mind?

If you change your mind, contact us within 14 days of getting your order. We will send you the right return address.

  • Condition: The item must look new, have no marks, and stay in its original packaging.

  • Return postage: We are a small business, so you need to pay the postage to ship unwanted items back to us. We suggest using a tracking number so the box does not get lost.

  • Framed items: For framed art or items you already swapped once, we will take the original shipping fee out of your refund money.

  • Mystery Boxes: We do not offer returns, trades, or refunds on Mystery Box orders.

  • Gift Cards: If you paid using a gift card, your refund will go back onto a gift card balance.

What if I ordered merchandise and want to return it?

If you ordered clothing or brand merchandise from The Generous Agency, LLC, email us within 14 days of delivery.

  • You must mail the package back to our returns address.

  • The item must be clean, unworn, unwashed, and packed in its original bag or box.

  • You are responsible for paying the return shipping fee.

What if I used a friend referral reward?

We love when you share great art with your friends. Our referral program gives your friend a discount coupon, and gives you a thank-you coupon in return.

  • You can return items bought with referral coupons by following the regular 14-day return rules above.

  • Please play fair. Do not make fake accounts or refer yourself to get free discounts.

  • If we see someone cheating the system, we will cancel the order and keep the discount program safe for everyone.

Contact Us

If you have any questions about returns, exchanges, or cancellations, please reach out to us at erik@thehouseofpeterson.com